Maintenance, Warranty and Recycling

DRS Tactical Systems offers a variety of maintenance contracts and support options beyond the standard warranty period. Our dedicated Customer Service Department provides a range of options, from maintenance only to post-design services and support, as well as the resolution of technology insertion and obsolescence issues associated with rugged COTS-based hardware and product recycling.

Warranty, Returns and Recycling Procedures

Customers requiring assistance with warranties, returns or recycling should follow the procedures listed below:

How do I return a DRS product for repair?

• Create a Return Material Authorization (RMA) number by clicking here.

• Request a Return Material Authorization (RMA) number by contacting the Contact Center at 1-888-872-1100. We have RMA coordinators available 24 hours a day, 7 days a week, to assign RMA numbers, track repair status and price repairs once they are completed.

What information do I need?

If it is determined that your product needs to be returned for replacement or repair, a customer service representative will give you an RMA number. An RMA number is required to return any product to DRS, regardless of the reason for the return. The following information is required when returning DRS products:

• Serial number
• Date of purchase
• Your ship-to address and any special shipping requirements
• Specific and detailed description of the problem

Note: DRS reserves the right to charge a No Fault Found (NFF) fee for any unit returned for repair that is found to be fully operational.

How do I ship the product?

Back up all data on your unit to an external source. Pack the unit in its original shipping carton if possible. If the original shipping materials are not available, then pack the unit in a shipping carton large enough to accommodate both the unit and at least 6 x 11 inches (15 cm) of packing material on all sides of the unit. Be sure to indicate clearly the RMA number on the outside of every shipping carton. This expedites the processing of your return at our repair facility. Finally, ship the unit pre-paid and insured to avoid liability for loss or damage.

In addition, please include any additional written or printed information that might help our repair department diagnose the problem. We also recommend enclosing a packing list with your RMA number inside the shipping container.

Returns should be sent to the following address:
Attn.: Customer Service
DRS Tactical Systems, Inc.
1110 West Hibiscus Blvd.
Melbourne, FL 32901 USA

How will DRS process my return?

What DRS will do:
For warranty repairs, we will repair or replace the defective part and return the unit to you per the terms of your warranty coverage.

What you need to do:
Create an online RMA or contact our Customer Service Department to obtain an RMA number. When the RMA number is issued to you, return only the defective part to DRS; do not return working parts unless specifically requested to do so. You will need a Purchase Order Number so that we may invoice you after repairs are completed.

What if the product fails after the warranty has expired?
We will evaluate the product and provide an estimate of the repair cost for your approval.

Hours: 24 hours a day, 7 days a week
Phone: 1-888-872-1100
Fax: 321.727.9860
Email Support